OUR TEAM
Home Manager
Our residential care home is led by Care Home Manager, Sam Hoare-Wilkinson who supports our qualified team of carers, kitchen and housekeeping team.
Sam joined the Jasmine Team at Avenue House in October 2017 as Deputy Manager. Sam chose to pursue a career in care from the age of 19 and over the last 16 years she has worked in different care settings including as a care assistant at a Nursing home and then in Residential and Domiciliary Care. Whilst gaining valuable experience, Sam has also undertaken a programme of study and has achieved NVQ qualifications at levels 2, 3 and 5 in Adult Health and Social Care and has completed a Counselling Skills course.
Sam passionately believes that we are invited to work in our residents’ home, and the empowerment of their choices, rights and independence are fundamental to her approach to care.
Our Team
Sam is supported by clinical lead and deputy manager Mira, in order to ensure there is a member of the management team available every day of the week. We believe this is important for the well-being of our residents and the peace of mind of their relatives.
Our Home Managers are assisted by a qualified and experienced care team including specialist nurses. The care home team is dedicated to carrying out their duties 24 hours a day, seven days a week. They are committed to making a meaningful difference to the lives of the residents who live at Avenue House.
Jasmine Support Team
The Avenue House team are supported by the Jasmine Support Team which includes our dedicated Compliance Support Manager and People and Compliance Support Coordinator:
Compliance Support Manager
The Compliance Support Manager’s role is to continually drive high standards of care and compliance across the company by regularly performing audits at all our homes. Our nine bespoke audits cover every aspect of the running a care home and are completed at least quarterly at every home. The Compliance Support Manager also produces the action plans to implement the required improvements identified by these audits. They are then responsible for signing these action plans off, but only when totally satisfied that the home managers and their teams have thoroughly completed them. They also track any complaints and safeguarding issues through to their full resolution, and produces our homes’ detailed monthly Jasmine Compliance Reports and Scores, which are used to closely monitor our homes.
People and Compliance Support Coordinator
The People and Compliance Support Coordinator’s focus is on Team Engagement, Development and Training. As part of Jasmine’s New Starter Programme, they work closely with each New Starter, their respective New Starter Champion and Home Manager to ensure each new member feels settled, happy and content in their new role and as a valued member of the team. They are also responsible for ensuring all team members’ mandatory training is current and up to date whilst supporting team members with their personal training and development. In addition to this the People and Compliance Support Coordinator provides support and advice to the homes to help them to achieve and maintain their best Jasmine Compliance Score and be ready for CQC and Local Authority Inspections.